Refund and Returns Policy for Chic Topix

Effective Date: 18th December 2024

At Chic Topix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the steps you need to take to return your product and receive a refund. Please read this policy carefully to understand your rights and the process involved. For any inquiries, feel free to contact us.

  1. Return Eligibility
    To be eligible for a return, the following conditions must be met:
  • The product must be returned within 30 days from the date you receive it.
  • The product must be unused, undamaged, and in its original packaging with all included accessories, manuals, and labels intact.
  • The product should not show signs of wear or damage that occurred after delivery, unless the item is defective.
  • Customized or personalized products cannot be returned unless defective or damaged upon arrival.

If these conditions are not met, we reserve the right to refuse a return or offer a partial refund based on the condition of the item.

  1. How to Initiate a Return
    To initiate a return, please follow these steps:
  • Contact our customer support team within 30 days of receiving your product. You can reach us at inf@chictopix.com or call our hotline at +1 536 257 8749.
  • Provide your order number, product details, and reason for the return.
  • Our team will guide you through the return process and provide you with a return authorization number (RAN), which must be included with the returned item.
  • Ensure the item is securely packaged and shipped to the return address provided by our customer support team.

  1. Return Shipping Costs
    Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. In such cases, Chic Topix will cover the return shipping costs.
    We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item if you do not use a trackable method.

  2. Refund Process
    Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, we will process your refund to your original method of payment. Please note that it may take 5-7 business days for the refund to be reflected in your account, depending on your payment method and financial institution.
    If your return is denied, we will inform you of the reason and may offer the option to have the product returned to you at your expense.

  3. Exchanges
    If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. Unfortunately, we do not offer direct exchanges; you must return the original item and place a new order.

  4. Damaged or Defective Products
    If you receive a damaged or defective product, please contact us immediately at inf@chictopix.com or +1 536 257 8749. We will request that you provide a description and photos of the damage or defect. We may offer you the following options, based on the situation:

  • A full refund,
  • A replacement item, or
  • A repair service if applicable.
    For defective or damaged products, Chic Topix will cover the cost of return shipping.
  1. Non-Refundable Items
    The following items are non-refundable:
  • Products that have been used, worn, or damaged after delivery.
  • Products that are returned without the original packaging, labels, or accessories.
  • Customized or personalized products, unless defective or damaged upon arrival.
  • Final sale or clearance items that are specifically marked as non-returnable.

  1. Order Cancellations
    If you wish to cancel your order before it is shipped, please contact us immediately at inf@chictopix.com or call +1 536 257 8749. If your order has not yet been processed or shipped, we can cancel it without issue. However, if the order has already been shipped or delivered, you will need to follow our return process to initiate a refund.

  2. Changes to the Refund and Returns Policy
    Chic Topix reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about any changes.

  3. Contact Us
    For any questions regarding returns, refunds, or our policy, please contact us at:
    Email: inf@chictopix.com
    Phone: +1 536 257 8749
    Website: chictopix.com
    Address: 3802 Trails End Road, Fort Lauderdale, Florida, US

Thank you for choosing Chic Topix! We are dedicated to providing high-quality products and ensuring a smooth and pleasant shopping experience.